Module M.06 · Paid · 6 hours

The Business of Repair.

Earn trust. Understand the numbers. Keep useful records.

Customer journeyPricingRepair or replaceDocumentationPartsLeadsComplianceEconomics

Eleven units • Eleven original diagrams • 30 questions • Two scored cases • Six reusable forms
Founded by Appliance Intervention • US residential appliance context · Expanded learner edition • September 2026

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Flow diagram of a service call in four stages: Intake (complaint + access), Evidence (test + diagnosis), Decision (scope + consent), and Closeout (verify + record). Clear information at each stage supports the next decision.

This module is part of the complete AR-101 course

Modules 0, 1 and 3 are free. This one unlocks with the complete course — no password to remember: the moment your checkout completes, your access turns on automatically in this browser, and you save a personal link for your other devices.

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Service Trade Institute · AR-101 Module 6 The Business of Repair · Built from field practice at Appliance Intervention (Mechanicsburg, PA).

Educational use only. This module does not confer electrical, gas, refrigerant, or manufacturer authorization. Follow local code, employer procedures, and manufacturer instructions.